Haze Security

Privacy Policy

Haze Security May 3, 2023

This Privacy Policy outlines how the developer (referred to as "we", "us", or the "Company") collects, uses, and protects the personal information of our users ("you").

This policy specifically applies to our suite of Haze Security, and does not cover our website or other products.

It is important to note that this policy is subject to change and it is your responsibility to review it Policy every now and then. We may notify you of any updates through email, in-app messages, or notifications if you have given us permission to do so.


In the interest of transparency, we want to specifically mention the information that we do not collect from our users


We do not collect information on how you use your VPN connection, including the specific applications, services, or websites you access while connected to our service. We also do not store your original IP address or the IP address of the server you connect to, and we do not collect DNS queries.


At Argent Agent, protecting our users' privacy is of the utmost importance. We are fully transparent about the data we collect, and we believe that trust is built on honesty and transparency.

With that in mind, we have broken down the data we collect into the following categories to help you better understand what information we gather, how we gather it, and why we need it.


Date of registration (e.g., 2018/09/01; this information is automatically recorded during the account registration process)

Subscription status (e.g., 2018/09/01 - 2018/10/01; this information is automatically recorded when users make a purchase)

We only collect this account information for the purpose of providing user support.


Operating system (e.g., iOS 11.3.1-10,000,000; this information is collected whenever a user opens Haze Security app.)

App version (e.g., Version 6.1_132_432908b; this information is collected whenever a user open Haze Security app.)

Daily active user (e.g., 2018/09/01-19,000,000; this information is collected whenever a user open Haze Security app.)

User geodemographics (e.g., US-100,000,000; this information is provided by the App store & the Google Play store.)

With this information, we can have a deeper understanding of our users needs and improve our product planning, as well as enhance users experience and satisfaction.


Server location (e.g., US-California server 1) is automatically collected upon VPN connection.

Connection time stamp (e.g., Connected@15:30 2018/05/15) is automatically collected upon VPN connection.

Error report (e.g., Error_Userdoesnotallowconfiguration) is automatically collected when VPN connection failed due to error.

Network type (e.g., 4G) is collected by analytic service provider.

We collect data these data solely for troubleshooting and VPN service optimization. However, it's important to note that this information is automatically erased permanently from our system after 96 hours.


Analytics data such as app crash reports and in-app page engagement when you use Haze Security.

Advertising data such as your iOS ad identifier (IDFA) or Android ad master identifier.

These pieces of information help us track the performance of our app and certain features. We use these data to sustain our free VPN service, but we do not share this data with any third-party advertisers.

You may find more information about our analytic service providers in the linked documents.

AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy

Facebook: https://business.facebook.com/ privacy/explanation

Appsflyer: https://www.appsflyer.com/ product/data-privacy/


We take the protection of your personal information seriously, and have implemented several practices to ensure the security of your data:

Our support and accounting teams have limited access to the data they need to perform their respective tasks.

VPN connection data is automatically and permanently erased from our system 96 hours after it is collected.

We have designated staff who regularly review changes to regulations, laws, and rules to ensure we continue to adhere to best practices for privacy protection.

If you have any questions or requests regarding your privacy, please contact us at support@haze-security.com. Our designated staff will respond to your inquiry within 48 hours.


We use cookies to improve our website and services. Specifically, we use three types of cookies on our website:

Session cookies: These cookies store your preferences and login information on our site.

Google Analytics: We use this service to track the performance of certain pages on our site and to understand the impact of our advertising campaigns. You can find more information about Google Analytics in their privacy policy: https://policies.google.com/technologies/types


In accordance with the General Data Protection Regulation (GDPR), all users who fall under the GDPR's jurisdiction have certain rights pertaining to their personal data:

You have the right to know what data Haze Security collects, as outlined in this Policy.

You can request a copy of the data we collect from you, though please note that this may take up to 30 calendar days to fulfill.

You have the right to request that we correct any information about you that may be inaccurate or incomplete.

You have the right to request that we delete the information we have about you, though it's important to note that certain payment information may be required to be kept on file for tax purposes.

You have the right to request that we stop processing your personal data.

You have the right to request a copy of the data we collect from you in a commonly used format, which may take up to 40 calendar days to fulfill.

You have the right to object to our processing of your personal data. You have the right to be informed about any profiling or automated decision-making that may be done with your data.


It is important to keep yourself updated on any changes to this Policy, as we may make updates from time to time. To stay informed, please revisit this page periodically. When we make changes to this Policy, we will make it available through our Service and indicate the date of the latest revision. By continuing to use our Service after the revised Policy has taken effect, you are indicating that you have read, understood, and agreed to the current version of this Policy. In the event that changes made to the Policy will have a significant impact on your rights or responsibilities, we will make reasonable efforts to notify you in advance of the change. This may include, but is not limited to, prominently displaying the Policy update on our Service, through contact information you have provided to us, or other means that are reasonable.


If you have any questions about this Privacy Policy, please contact us at support@haze-security.com.